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FAQs

 

Do you have a "real" store or are you an eCommerce only retailer?

We do have a real store in the picturesque market town of Easingwold in North Yorkshire. The store has been open for 38 years!

Can I return an item if I'm not happy with it for some reason?

Yes! as long as you have not removed the tags or labels you can return your item for a full refund. Please see our returns policy for more details

How accurate are the colours in your photos?

We do our best to ensure that the photos are as accurate as possible however the colours are to some extent subjective: a garment viewed in daylight will look slightly different when viewed inside with normal household lighting. Also each computer monitor will display colours slightly differently so the same photo viewed on your computer may look a little different on your friend's computer. But don't worry, the garment designers choose their colors wisely so you shouldn't get any nasty surprises. In any event our 21 day returns policy allows you to return your purchase if you are not happy for any reason.

I'm not sure about my size what should I do?

Please call us on 01347 821545. We would be pleased to help you. Some garments are smaller or larger to size than others, for example "slim fit" items so we do recommend that you speak to us to avoid disappointment.

I saw something in your sale but now the sale has finished, can I still have it at the reduced price?

Sorry! Sales are limited in duration. If you see an item in the sale that you like we recommend you buy it now to avoid disappointment at a later date