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Shipping & Returns

Christmas delivery and returns

For standard deliveries please place your order no later than December 4th. For next day delivery we recommend ordering no later than the 21 December. For items bought during December we extend our returns period to January 20th

Free Delivery

We offer free delivery To the UK mainland. Please allow up to 7 days for delivery. Deliveries to the Scottish Highlands and Islands and Northern Ireland are available for an additional charge.

Next Working Day Delivery

We offer next day delivery to all UK mainland customers. Deliveries are made Monday to Friday. Orders placed before 15:00 Monday to Friday will be dispatched the same day. Orders placed at the weekend or after 15:00 will be dispatched the next working day.

Returning an item

If you are not completely satisfied with your purchase, under our “goodwill” returns policy you may return the item or items to us within 21 days. Items bought in December may be returned before 14th January or 21 days, whichever is later. Goods must be received in accordance with our terms and conditions (below).

Unfortunately we cannot accept returns if the labels or tags have been removed from the items so we recommend that you try on your new garments before removing the labels.

Please download and complete the Customer Returns Document enclose it when you return your items. We include a UK Freepost returns label for your use. Please note free returns are only available to UK residents

Please note that you have a statutory duty to take care of items whilst in your possession. Returns will only be accepted where:

  • All items are in their original condition complete with all labels & tags
  • You have taken due Care of Items Whilst in your possession: Please note that when trying on items of clothing do not remove labels. Please ensure that you are not wearing a perfume, aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.
  • Some items cannot be returned for hygiene reasons: hats, underwear and socks.
  • In addition, items altered in any way to your specification are non-returnable. For example if you have asked us to take in the waist band on a pair of jeans for you we will be unable to accept this return.

We reserve the right not to refund your items if our terms are not followed. This “goodwill” refund does not affect your legal rights under the Distance Selling Regulations or your statutory rights under other legislation.

Refund Timescales

After satisfactory inspection of your return we will issue a refund for the goods. Refund timescales may vary so please allow 14 working days for the refund to appear on your credit card or bank statement.

Faulty Item

If the item you received is faulty, you are entitled to a full refund if you return it to us within 30 days of receipt of the item.

Please download and complete the Customer Returns Document and explain the nature of the fault. Include your completed returns form with your items. We will then examine the item and once we have established that it is a manufacturing fault we will either refund you via the original method of payment (plus postage costs). Please also include a copy of your postage receipt so we are able to refund your postage costs. In some cases this may take longer than our usual refund time of within 10 days depending on the brand and the fault.

Our returns address is:

Returns Department
Charles Hobson of Easingwold Ltd.
Spring Street
Easingwold
York
YO61 3BJ

We reserve the right to refuse a refund including postage if the item is deemed not to be faulty.

Cancelling an order

In accordance with the Distance Selling regulations you have the right to cancel your order within 7 days of placing your order. If you wish to change or cancel your order before it is dispatched please contact us as soon as possible. If we have not dispatched your order we will cancel it. If you have received your order and would like to change an item or get a refund simply follow our returns instructions which can be found above.

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