www.charleshobson.co.uk is operated by Charles Hobson of Easingwold Ltd ("us, we") and we respect the privacy of our members and visitors to our websites. We recognise the need for appropriate protections and management of your personal information that you provide to us. We have therefore established this Privacy Statement to assist you to understand what personal information we collect and how that personal information is used. This Privacy Statement applies to data collected by us through the www.charleshobson.co.uk website, our social media accounts and other webpages which we operate and in which we post a direct link to this statement.
What personal information do we collect?
We collect information required to contact you and/or dispatch goods to you. This information includes your title, name, email address and telephone number. When you share your personal information with us, you have a right to expect that information to be treated with total confidentiality. Therefore, it is our responsibility to manage the personal data that you provide to us with care and in accordance with all current data protection legislation and industry best practice.
Payment card information
Payments are handled through our payment processor, Sage Pay. Sage Pay may collect information necessary to process your transaction and conduct fraud screening checks. We (Charles Hobson of Easingwold Ltd) do not store or retain any payment card information ourselves however Sage Pay may do so if you select the option "Remember me" during the checkout process
Obtaining your consent
We will obtain your consent to send you our email newsletter and/or promotions. We will obtain your consent when you register your details with us online via a check box or verbally when you visit our store. We will never contact you for marketing purposes without your prior consent. You can change your preferances at any time by contacting us or unsubscribing from our emails.
Security of Personal Information
We are committed to taking reasonable efforts to secure the personal data you choose to provide us. To protect the privacy of any personal information you may have provided, we employ industry-standard controls including physical access controls, encryption, Internet firewalls, intrusion detection, and network monitoring. In addition, access to confidential information is limited to those individuals and agents having a need to know as per the current General Data Protection Regulation (GDPR).
Cookies, Logging and Spotlight Tags
The information we collect and analyse is used to improve our service to you and personalise your web-browsing experience, such as by gaining a better understanding of your interests and requirements regarding our website. You can set your browser to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it.
As is true of most websites, we collect and/or log Internet Protocol addresses, Internet domain names, the web browser and operating system used to access our web site, the files visited, the time spent in each file, and the time and date of each visit. We collect these through the use of log files and web beacons.
Links to other Websites and Third Parties
Access Requests and Contact Information
If you would like to request access to personal information that we may have collected from you - known as a Subject Access Request. You can do so by ringing, writing to or emailing: 01347 821545, Charles Hobson of Easingwold Ltd, Maltshovel House, Spring Street, Easingwold, YO61 3BJ, firstname.lastname@example.org We will respond to your Subject Access Request as soon as possible and, in any event, within the statutory 30 days. Should you be unhappy with our processing of your personal data you have the right to complain to the Information Commissioners Office, which is the regulator for data protection.
Changes to this Policy
25th May 2018