Shipping & Returns

Christmas delivery and returns

For standard deliveries please place your order no later than December 4th. For next day delivery we recommend ordering no later than the 21 December. For items bought during December we extend our returns period to January 20th

Delivery

We deliver to the UK mainland, as well as Northern Ireland, and other UK Islands. Please allow up to 7 working days for delivery. Next working day and Saturday delivery options are also available. Unfortunately we are unable to deliver anywhere outside of the UK.

Shipping Costs

We offer free standard delivery on any purchases over £99.00. Orders totalling less than £99.00 will automatically incur a £4.95 delivery fee. This charge includes a premium, tracked, next working day delivery service. This next working day option is also available for orders over £99.00 for the same cost of £4.95.

Saturday delivery is available on any orders for a fee of £14.99. Orders must be placed before 3pm on the Friday beforehand. Unfortunately this option is not available to Northern Ireland, other UK islands, or the Scottish Highlands. 

For customers in Northern Ireland or other UK islands, delivery will incur a charge of £9.95. Unfortunately no next day delivery service is available to these areas. Standard delivery time is between 2-7 days. 

Next Working Day Delivery

We offer next working day delivery to most UK mainland customers (unfortunately certain areas of the Scottish Highlands are ineligible for next day delivery). Deliveries are made Monday to Friday. Orders placed before 3pm Monday to Friday will be dispatched the same day. Orders placed at the weekend or after 3pm will be dispatched the next working day.

Click and Collect

You may purchase an item and reserve it for collection in-store free of charge. Please allow at least two hours from the time of purchase before collection. Should you require your order sooner than this, please contact us as soon as possible. 

Returning an item

If you are not completely satisfied with your purchase, under our “goodwill” returns policy you may return the item or items to us within 21 days. Items bought in December may be returned before 20th January or 21 days, whichever is later. Goods must be received in accordance with our terms and conditions (below).

Unfortunately we cannot accept returns if the labels or tags have been removed from the items, so we recommend that you try on your new garments before removing the labels.

Please complete the Customer Returns Document enclosed when you return your items. We include a separate returns bag for your use. Please note returns are not free.

Please note that you have a statutory duty to take care of items whilst in your possession. Returns will only be accepted where:

  • All items are in their original condition complete with all labels & tags
  • You have taken due care of items whilst in your possession: Please note that when trying on items of clothing do not remove labels. Please ensure that you are not wearing a perfume, aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.
  • Some items cannot be returned for hygiene reasons: hats, underwear and socks.
  • In addition, items altered in any way to your specification are non-returnable. For example if you have asked us to take in the waist band on a pair of jeans for you, we will be unable to accept this return.

We reserve the right not to refund your items if our terms are not followed. This “goodwill” refund does not affect your legal rights under the Distance Selling Regulations or your statutory rights under other legislation.

Please ensure that all parcels are completely secure.

Any refund does not include the cost of any delivery charge going out, or coming back for the return of goods.

Any package lost or damaged in transit, (Charles Hobson of Easingwold LTD) will not be held responsible for.


For your peace of mind, We recommend you to use a delivery service that insures that we sign for the goods on their return. 

Refund Timescales

After satisfactory inspection of your return we will issue a refund for the goods. Refund timescales may vary so please allow 14 working days for the refund to appear on your credit card or bank statement.

Faulty Item

If the item you received is faulty, you are entitled to a full refund if you return it to us within 30 days of receipt of the item.

Please contact us at team@charleshobson.co.uk or on 01347821545 to explain the situation, and if we can establish that a fault or mistake has been made, we will then send out a pre-paid returns bag for you to post the garment back to us free of charge. Please include your completed returns form with your item, specifying your web order number and a brief summary of the fault. We will then examine the item and once we have established that there is a manufacturing fault we will refund you via the original method of payment. In some cases this may take longer than our usual refund time of within 10 days depending on the brand and the fault.

Our returns address is:

Returns Department
Charles Hobson of Easingwold Ltd.
Spring Street
Easingwold
York
YO61 3BJ

We reserve the right to refuse a refund including postage if the item is deemed not to be faulty.

Cancelling an order

In accordance with the Distance Selling regulations you have the right to cancel your order within 7 days of placing your order. Should you wish to change or cancel your order before it is dispatched please contact us as soon as possible. If we have not dispatched your order we will cancel it. If you have received your order and would like to change an item or get a refund simply follow our returns instructions which can be found above.

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